FAQ – Alaïa Alpine Alternative

Our products typically ship within 1 - 2 business days (Mon-Fri). Subsequently, shipping times are dependent upon location. Check our shipping pagefor more information regarding when to expect your package.

Specific products marked with “Ready for shipment in 1-3 weeks” can in exceptional cases have a delivery time of up to 4 weeks. We always inform you about the expected delivery date. Please know that we are doing our best to dispatch orders promptly.

Once your order id shipped, you’ll receive a separate E-Mail providing you
with the confirmation. An sms with an estimated date of delivery will be sent to you by the Post office. Sometimes this E-Mail is delivered into spam or promotions folders, so please look in
these folders in case you feel it takes too long to receive this E-Mail.
Otherwise please do not hesitate to get into touch with us via
support@theaaa.ch

We strive to process orders as quickly as possible. However, we will try
our best to accommodate any order change. The quickest way to get hold
of us is by sending a message to support@theaaa.ch. Please include your
order number and let us know which changes you are looking for. We will
inform you, as quickly as possible, whether we can fulfil your request.

We have a 10 day return policy which means you have 10
calendar days after receiving your item to request a return/refund. To
be eligible for a return/refund, your item must be in the same
conditions as you received it. To initiate a return, you can contact us
at support@theaaa.ch. If your return is accepted, we will send you an E-Mail confirmation with all relevant information.

We do not take back hygiene articles (e.g. underwear, bikinis, swim shorts or socks) for obvious reasons.

The warranty for goods complies with the generally accepted standards
and is valid for 12 months if a longer or shorter warranty period is not
expressly stated on the delivered goods. Damaged goods must be reported
in writing within 5 days of delivery or after the occurrence of the
damage, otherwise the warranty claim expires. The warranty claim is
valid from the date of delivery. It expires in case of improper use or
natural wear. Alaïa Alpine Alternative reserves the right to decide
individually in the event of a warranty.

Our brand is based on three principles: sustainability, inclusion, and
people-focus. Beyond investing in resourceful materials, we innovate and
thrive by applying creative solutions to deliver sustainable products
and services. We strive to be an inclusive community, driven by the
human qualities and talents that surround us.

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