Our head office is located in Switzerland (Route de Crans 81, 1978 Lens).
Our products typically ship within 1 - 2 business days (Mon-Fri). Subsequently, shipping times are dependent upon location. Check our shipping pagefor more information regarding when to expect your package.
Specific products marked with “Ready for shipment in 1-3 weeks” can in exceptional cases have a delivery time of up to 4 weeks. We always inform you about the expected delivery date. Please know that we are doing our best to dispatch orders promptly.
Currently, we offer standard delivery (1-2 days deliver).
For each order, we charge a flat rate of 10 CHF. For order values above 100 CHF your order is free of shipping costs within Switzerland.
We do not ship outside of Switzerland, for now.
In this case, you will receive a message to arrange another delivery date or to collect the parcel yourself (it depends on your local delivery regulations). It will be ensured that you receive your parcel.
Once your order id shipped, you’ll receive a separate E-Mail providing you with the confirmation. An sms with an estimated date of delivery will be sent to you by the Post office. Sometimes this E-Mail is delivered into spam or promotions folders, so please look in these folders in case you feel it takes too long to receive this E-Mail. Otherwise please do not hesitate to get into touch with us via firstname.lastname@example.org
On each product page we offer an accurate size chart. Furthermore, we indicate the dimensions of the model wearing our products. If you have any doubts, please get in touch with our customer service which will be happy to help.
We strive to process orders as quickly as possible. However, we will try our best to accommodate any order change. The quickest way to get hold of us is by sending a message to email@example.com. Please include your order number and let us know which changes you are looking for. We will inform you, as quickly as possible, whether we can fulfil your request.
Currently we accept all common credit cards
From time to time we offer discount codes and will inform our customers via E-Mail, Social Media and on the website. We suggest signing up to our Social Media channels & Newsletter to stay informed.
Please get in touch with our customer service team at firstname.lastname@example.org and we will sort it out together with you.
Returns & Exchanges
We have a 10 day return policy which means you have 10 calendar days after receiving your item to request a return/refund. To be eligible for a return/refund, your item must be in the same conditions as you received it. To initiate a return, you can contact us at email@example.com. If your return is accepted, we will send you an E-Mail confirmation with all relevant information.
We do not take back hygiene articles (e.g. underwear, bikinis, swim shorts or socks) for obvious reasons.
In case of a return the shipping costs will have to be covered by the buyer. In case of an exchange, it is us the seller who covers the delivery expenses. Just contact us at firstname.lastname@example.org
We need some time to process your return. However, a refund should normally be issued within 14 working days.
Please get in touch with our customer service team at email@example.com and we will organize a replacement or a refund for you.
The warranty for goods complies with the generally accepted standards and is valid for 12 months if a longer or shorter warranty period is not expressly stated on the delivered goods. Damaged goods must be reported in writing within 5 days of delivery or after the occurrence of the damage, otherwise the warranty claim expires. The warranty claim is valid from the date of delivery. It expires in case of improper use or natural wear. Alaïa Alpine Alternative reserves the right to decide individually in the event of a warranty.
We use organic or recycled cotton for our products. Furthermore, we use recycled polyester to keep our footprint as low as possible. We plan to use European resources and alternative fibers in a close future.
Our brand is based on three principles: sustainability, inclusion, and people-focus. Beyond investing in resourceful materials, we innovate and thrive by applying creative solutions to deliver sustainable products and services. We strive to be an inclusive community, driven by the human qualities and talents that surround us.
Currently, we produce our products in Bangladesh under the GOTS Certificate. It is our goal to produce locally in Europe by 2023. We will keep you informed.
The products we commercialize are part of a concept born from the desire to unify the passion for board sports and nature. Besides the elegant aesthetics and unique patterns, the collaborations with some of the great names in the industry are the means to grow into a like-minded inclusive community.